Job Description
Join our award-winning IT team at TechSolutions Inc., where innovation meets reliability. We're seeking a Senior IT Support Specialist to empower our growing Wichita operations with cutting-edge technical solutions. This hybrid role combines hands-on problem-solving with strategic infrastructure optimization, offering unparalleled growth opportunities in a dynamic environment.
Responsibilities
- Manage end-user support tickets across Windows/macOS environments with 95% first-call resolution rate
- Deploy and maintain network infrastructure including Cisco switches and Fortinet firewalls
- Implement Active Directory policies and Group Objects for 500+ endpoints
- Oversee cloud migrations to Azure/AWS with zero-downtime protocols
- Lead cybersecurity initiatives including phishing simulations and endpoint protection
- Document SOPs using Confluence and train junior technicians
Qualifications
- 5+ years in enterprise IT support with Windows Server 2019/2022 expertise
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Proficient in PowerShell scripting and SCCM deployments
- Experience with ServiceNow ITSM and Jira ticket management
- Strong background in VoIP systems (Cisco CallManager)
- Excellent written communication for technical documentation