Job Description
Join NexusTech Solutions, a leading innovator in cloud infrastructure, as our Senior IT Support Specialist. You'll be the technical backbone for our dynamic San Francisco team, ensuring seamless operations and cutting-edge user experiences. We offer competitive compensation, comprehensive benefits, and a culture that champions growth and work-life balance. Be part of shaping the future of enterprise technology while making a tangible impact in the heart of the Bay Area's tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across hardware, software, and network systems
- Manage and optimize Microsoft Azure and AWS cloud infrastructure environments
- Lead incident response, root cause analysis, and resolution of complex technical issues
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cybersecurity team on vulnerability assessments and remediation
- Implement and manage endpoint security solutions including EDR and MDM platforms
- Oversee hardware lifecycle management and procurement processes
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows Server administration, Active Directory, and Group Policy
- Strong knowledge of cloud platforms (Azure/AWS) and SaaS applications
- Certifications: CompTIA Security+, ITIL v4, or Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ITIL incident/problem/change management frameworks
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Ability to communicate complex technical concepts to non-technical stakeholders