Job Description
Join our dynamic IT team in Fresno as we urgently seek a Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role requires a proactive problem-solver with expertise in enterprise systems and customer-centric support. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system outages with minimal downtime
- Implement and maintain cybersecurity protocols across Windows/macOS environments
- Document all IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on new technologies and security best practices
- Support cloud services (Azure/O365) and hybrid infrastructure
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and/or Network+ certifications required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with VPN, firewalls, and endpoint security solutions
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Ability to work flexible hours including on-call rotations