Job Description
Join our award-winning IT team in Memphis as we revolutionize tech support for healthcare innovators! We're seeking a passionate Senior IT Support Specialist to deliver exceptional service to 500+ users across 3 locations. Enjoy hybrid work, cutting-edge equipment, and opportunities for AWS/cloud certification. Be the hero who resolves critical infrastructure challenges while advancing your career in a growth-oriented environment.
Responsibilities
- Provide Tier 2-3 support for Windows 10/11, Active Directory, and Office 365
- Deploy and manage Cisco networking equipment (switches, firewalls, VPN)
- Troubleshoot HIPAA-compliant systems and medical devices
- Lead disaster recovery testing and documentation
- Train staff on cybersecurity best practices
- Manage patch cycles and endpoint security solutions
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Strong knowledge of SCCM and Intune
- Experience with ServiceNow or Jira ticketing systems
- Understanding of HIPAA compliance requirements
- Excellent troubleshooting skills for hardware/software issues
- Ability to lift 30lbs for equipment deployment
- Valid driver's license for occasional site visits