Job Description
Join our award-winning IT team as a Senior IT Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment. What you'll love: Collaborative culture, cutting-edge tech stack, and the chance to solve complex challenges while making a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Diagnose and resolve system outages, performance issues, and security incidents
- Deploy and maintain enterprise applications including Office 365 and cloud services
- Document technical procedures, create knowledge base articles, and train staff
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- Expert-level knowledge of Active Directory, Azure AD, and endpoint management
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills with Windows Server, VMware, and Cisco networking
- Excellent communication abilities with both technical and non-technical stakeholders
- Experience with ITIL processes and service desk operations