Job Description
Join our dynamic team as a Senior IT Support Specialist in Raleigh's thriving tech hub! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. This hybrid role combines on-site collaboration with remote flexibility, offering competitive compensation and career growth opportunities in one of America's fastest-growing tech markets.
As a cornerstone of our operations, you'll empower users through seamless technology solutions while maintaining our industry-leading security standards. Our collaborative culture values innovation, continuous learning, and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Implement and manage Active Directory, Azure AD, and cloud-based solutions
- Lead cybersecurity initiatives including endpoint protection and vulnerability assessments
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and system integrations
- Mentor junior technicians through knowledge-sharing sessions
- Optimize IT operations using ticketing systems (ServiceNow/Jira)
Qualifications
- 5+ years of progressive IT support experience with Windows environments
- CompTIA Security+ and Microsoft Azure certifications required
- Expertise in networking (TCP/IP, DNS, DHCP, VPN) and cloud infrastructure
- Strong scripting abilities (PowerShell/Bash) for automation
- Experience with ITIL frameworks and service management best practices
- Excellent communication skills with technical/non-technical stakeholders
- Ability to troubleshoot complex issues under time constraints