Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. If you're passionate about solving complex IT challenges and thrive in a fast-paced environment, this is your opportunity to make a significant impact.
At TechCorp Solutions, we foster innovation and career growth. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values your expertise. Apply today and become part of Philadelphia's premier tech employer!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions across 200+ devices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Lead IT projects including workstation refreshes and software migrations
Qualifications
- 5+ years of enterprise IT support experience
- Expertise in Windows 10/11, macOS, and mobile device management
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and communication skills
- Bachelor's degree in IT or related field preferred