Job Description
Join NexusTech Solutions as a Senior IT Support Engineer in the heart of New York City! We're seeking a passionate tech expert to empower our dynamic workforce with seamless IT infrastructure. You'll be the backbone of our digital ecosystem, ensuring peak performance through innovative solutions and proactive maintenance. Enjoy a hybrid work model with state-of-the-art offices in Midtown Manhattan, comprehensive benefits, and unparalleled growth opportunities in a Fortune 500 environment.
Why NexusTech?
Cutting-edge technology stack • Competitive compensation • Professional development fund • Health & wellness stipend • 401(k) with 6% match
Responsibilities
- Deliver tier-3 technical support for 500+ employees across Windows/macOS environments
- Architect and deploy cloud infrastructure solutions (Azure/AWS)
- Lead cybersecurity initiatives including endpoint protection and incident response
- Optimize network performance using Cisco Meraki and Palo Alto firewalls
- Develop automation scripts (PowerShell/Python) for routine system maintenance
- Manage Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Collaborate with vendors for hardware procurement and software licensing
- Create technical documentation and conduct training sessions
Qualifications
- 5+ years in enterprise IT support with 2+ years in cloud environments
- Expert-level certifications: CompTIA Security+, AWS SysOps, or Azure AZ-104
- Proficiency in SCCM/Intune and Jira service management
- Strong scripting skills (PowerShell/Python/Bash)
- Experience with network troubleshooting (Wireshark, SolarWinds)
- Bachelor's degree in Computer Science or related field
- Excellent communication skills with ability to train non-technical staff
- Proven incident management track record with SLA adherence