Job Description
Welcome to Apex Tech Solutions, where we are redefining the standard for IT support. We are currently looking for a Senior Help Desk Support Specialist to join our growing team in Newark, NJ. This is not just a job; it is an opportunity to work with cutting-edge technology and a culture that values professional growth and high compensation.
Job Overview
As a Senior Help Desk Support Specialist, you will be the first line of defense for our internal and external clients. You will leverage your deep technical knowledge to troubleshoot complex issues, optimize system performance, and ensure a seamless user experience. We offer a competitive salary package, comprehensive benefits, and a clear path for career advancement.
Why Apply?
- High Compensation: Salary range of $75,000 - $95,000 based on experience.
- Modern Technology Stack: Work with the latest enterprise tools and cloud solutions.
- Professional Development: Paid certifications and training programs.
- Flexible Work Environment: Hybrid schedule options available.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, network, and peripheral devices.
- Manage and resolve complex IT incidents and service requests using our ticketing system (e.g., ServiceNow).
- Perform system backups, patch management, and security configurations to ensure data integrity.
- Conduct onboarding and offboarding processes for new employees, including device provisioning.
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
- Document technical procedures and maintain a comprehensive knowledge base.
- Escalate critical issues to senior engineering teams with detailed technical analysis.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in Help Desk or Technical Support roles.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are highly preferred.
- Strong knowledge of Microsoft Office Suite and Active Directory.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.