Job Description
We are seeking a High-Paying Help Desk Support Specialist to join our dynamic team in Stockton, CA. If you are a technical problem-solver with a passion for delivering exceptional user support, this is your chance to advance your career with a leading technology firm.
At Apex IT Solutions, we value innovation, integrity, and employee growth. We offer a competitive benefits package, continuous training opportunities, and a collaborative work environment where your expertise is recognized and rewarded.
Why Join Us?
- Competitive salary package with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to end-users.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and update the IT service desk ticketing system to ensure timely resolution of incidents.
- Configure and maintain computer peripherals, networking devices, and mobile devices.
- Assist in the deployment of new hardware and software across the organization.
- Document all troubleshooting steps and create knowledge base articles for future reference.
Qualifications
- Minimum of 3 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is highly preferred.
- Ability to prioritize multiple tickets and work under pressure in a fast-paced environment.