Job Description
Join Capitol Tech Solutions as a Senior Help Desk Support Specialist in Washington, DC and elevate your IT career! We're seeking a technically proficient professional to deliver exceptional technical support to our government and enterprise clients. Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth in the nation's capital. As a key member of our IT support team, you'll resolve complex technical issues while maintaining the highest standards of customer service. Why join us?
- Industry-leading compensation with performance bonuses
- 100% company-paid health insurance premiums
- Professional development stipend ($3,000/year)
- Hybrid work model with flexible scheduling
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms
- Manage Active Directory environments and enterprise-level security protocols
- Provide Tier 2/3 support for network connectivity, VPN, and cloud services (Azure/O365)
- Document technical procedures and maintain knowledge base articles
- Collaborate with network engineers and system administrators on complex escalations
- Implement IT security best practices including endpoint protection and patch management
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 5+ years of enterprise-level help desk support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Experience with ServiceNow or Jira ticketing systems
- Strong understanding of TCP/IP networking and DNS fundamentals
- Ability to work in a fast-paced government compliance environment
- Bachelor's degree in IT or related field preferred
- Clearable federal background check capability