Job Description
Join our award-winning IT team in Corpus Christi as a Senior Help Desk Support Specialist! We're offering a competitive salary package for tech professionals ready to deliver exceptional support. This high-paying role combines cutting-edge technology with a supportive work environment where your expertise directly impacts business success. Enjoy comprehensive benefits, professional growth opportunities, and the chance to work with industry-leading clients. Apply today to accelerate your career in one of Texas's most vibrant coastal cities!
Responsibilities
- Provide Tier 2-3 technical support for complex hardware/software issues across 500+ endpoints
- Manage incident tickets using ServiceNow with 95% first-contact resolution rate
- Administer Active Directory, Office 365, and cloud infrastructure environments
- Develop SOP documentation and training materials for internal staff
- Collaborate with network/security teams on vulnerability remediation
- Mentor junior technicians and optimize support workflows
- Lead quarterly system audits and compliance reporting
Qualifications
- 5+ years in enterprise-level help desk or desktop support
- CompTIA A+, Network+, and Microsoft 365 certifications required
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Proven experience with remote access tools (TeamViewer, AnyConnect)
- Strong scripting knowledge (PowerShell/Bash) for automation
- Exceptional communication skills with technical/non-technical stakeholders
- Experience managing SLAs and KPIs in ticketing systems
- Valid Texas driver's license for occasional on-site visits