Job Description
Join our elite IT support team in the heart of Manhattan and accelerate your career with one of New York's most rewarding Help Desk roles. We're seeking a technically proficient Senior Help Desk Specialist to deliver exceptional service to Fortune 500 clients. This high-impact position combines competitive compensation with unparalleled growth opportunities in a dynamic tech environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, this is your chance to join a company that invests in talent.
Responsibilities
- Provide Tier 2/3 technical support for 500+ enterprise users across diverse software/hardware platforms
- Resolve critical system outages with 99.9% SLA adherence using remote diagnostic tools
- Document intricate solutions in knowledge base with detailed troubleshooting workflows
- Collaborate with network/security teams on cross-functional incident response
- Train junior staff on advanced protocols and escalation procedures
- Implement proactive monitoring to prevent recurring technical issues
Qualifications
- 5+ years enterprise-level help desk experience with Windows/macOS/Linux environments
- Expertise in Active Directory, SCCM, and enterprise VPN solutions
- ITIL Foundation certification or equivalent process expertise
- Proven ability to de-escalate high-stress client situations
- Advanced scripting skills (PowerShell/Bash) for automation
- CompTIA Security+ or equivalent security awareness certification