Job Description
Join TechSolutions Inc., Buffalo's premier IT innovator, as a Senior Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional customer service while supporting our cutting-edge infrastructure. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
As a cornerstone of our IT team, you'll troubleshoot complex systems, implement security protocols, and drive user satisfaction. Our commitment to employee development ensures you'll gain expertise in emerging technologies while making tangible contributions to our mission.
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Manage Active Directory accounts and group policies with precision
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document technical procedures and create knowledge base articles
- Collaborate with network and server teams on cross-functional projects
- Train users on new technologies and security best practices
- Monitor service desk metrics and implement continuous improvement
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows 10/11 deployment and management
- Proficiency with SCCM/Intune and remote support tools
- Strong understanding of TCP/IP networking fundamentals
- Excellent problem-solving and communication abilities
- Experience with ITIL service management framework
- Ability to work flexible hours including occasional on-call duty