Job Description
Join GlobalTech Solutions' elite support team as a Senior Help Desk Specialist! We're seeking tech-savvy professionals to deliver exceptional service in Newark's thriving tech hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. Your expertise will directly impact our clients' success while working with cutting-edge technology.
Why Join Us? Work for a Fortune 500 partner with industry-leading training programs, flexible hybrid schedules, and performance-based bonuses. Our Newark office features modern amenities and collaborative spaces designed to foster innovation.
Responsibilities
- Provide Tier 2-3 technical support for enterprise-level hardware/software issues
- Manage ticket queues using ServiceNow with SLA adherence and resolution targets
- Train junior staff on troubleshooting methodologies and best practices
- Develop/maintain knowledge base articles and standard operating procedures
- Collaborate with network/infrastructure teams on complex system integrations
- Conduct quarterly system health audits and preventative maintenance
- Implement cybersecurity protocols for endpoint devices and user accounts
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+, Network+, or Security+ certification required
- Advanced experience with Active Directory, SCCM, and virtualization (VMware)
- Strong analytical skills for diagnosing complex hardware/software issues
- Experience managing Service Desk ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication with ability to train non-technical staff
- Proven success in implementing ITIL best practices