Job Description
Join our elite IT support team in Washington, DC and elevate your career with a competitive compensation package! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to high-profile clients across government and corporate sectors. Enjoy state-of-the-art tools, continuous learning opportunities, and a collaborative environment where your expertise directly impacts organizational success. Apply today to become a cornerstone of our innovative tech ecosystem!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Lead incident resolution using ServiceNow with SLA-driven efficiency
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Train junior staff on advanced troubleshooting methodologies
- Implement proactive monitoring to prevent system outages
Qualifications
- 5+ years in enterprise-level IT support with 2+ years in senior roles
- Expertise in Windows Server administration and cloud platforms (AWS/Azure)
- ITIL certification or equivalent process management experience
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA Security+ or equivalent security certification
- Ability to communicate complex technical concepts to non-technical stakeholders