Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in Philadelphia, PA. We're seeking a tech-savvy professional to deliver elite customer support while earning a competitive salary and comprehensive benefits. This high-impact role offers rapid career advancement in a dynamic corporate environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Resolve complex hardware/software/network issues with SLA adherence
- Lead cross-functional IT projects and vendor management initiatives
- Develop and maintain documentation for troubleshooting procedures
- Mentor junior support staff and optimize ticket resolution workflows
- Implement security protocols and compliance standards
- Collaborate with infrastructure team on system improvements
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications or equivalent
- Expert knowledge of Active Directory, SCCM, and Intune
- Advanced troubleshooting skills for virtualization (VMware/Hyper-V)
- Experience with ITIL framework and ITSM tools
- Strong communication skills with technical/non-technical stakeholders
- Bachelor's degree in Computer Science or related field
- Knowledge of Azure AD and cloud services