Job Description
Join our elite IT team as a Senior Help Desk Support Specialist in Houston, TX. We're seeking a technically adept professional to deliver exceptional user support while advancing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth. Apply today to become part of our innovation-driven culture.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across diverse systems
- Resolve complex hardware/software issues including network connectivity, OS, and enterprise applications
- Implement and maintain IT security protocols for endpoint devices
- Document solutions in ITSM systems and contribute to knowledge base
- Collaborate with infrastructure teams on system upgrades and migrations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of enterprise-level help desk experience
- Expertise in Windows 10/11, Active Directory, and virtualization (VMware/Hyper-V)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent certification required
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent troubleshooting skills for complex technical scenarios
- Ability to communicate technical concepts to non-technical users
- Bachelor's degree in IT or related field preferred