Job Description
Join our dynamic IT team in Pittsburgh as a Senior Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. This hybrid role offers growth opportunities in a collaborative environment with cutting-edge technology. If you're passionate about problem-solving and enjoy making technology accessible, apply today to become part of Pittsburgh's premier tech employer!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Windows 10/11, and Microsoft 365 environments
- Implement cybersecurity protocols and patch management procedures
- Document ticket resolutions using ServiceNow with 95% accuracy
- Train staff on new technologies and best practices
- Collaborate with network/teams on complex infrastructure projects
Qualifications
- 3+ years enterprise-level help desk experience
- CompTIA A+, Network+ or Microsoft 365 certifications required
- Expert knowledge of Windows OS, VPNs, and cloud services
- Proven ability to manage high-volume ticket queues
- Strong written/verbal communication skills
- Experience with ServiceNow or Jira ticketing systems