Job Description
Join our award-winning IT support team at Nevada Tech Solutions and become the hero behind our seamless operations! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in Reno's thriving tech ecosystem. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills shine.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage and resolve service tickets using ServiceNow with 95% SLA adherence
- Deploy and maintain Windows 10/11 and macOS systems via SCCM/JAMF
- Document SOPs and knowledge base articles for recurring technical challenges
- Collaborate with network and security teams on incident response protocols
- Train end-users on cybersecurity best practices and new software implementations
Qualifications
- 3+ years of enterprise-level help desk experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM/JAMF, and ticketing systems
- Experience with remote support tools (TeamViewer, AnyDesk, or equivalent)
- Strong documentation skills with technical writing samples required
- Ability to troubleshoot complex issues under pressure with minimal supervision