Job Description
Join our dynamic IT team as a Senior Help Desk Support Specialist in Anaheim! We're seeking a tech-savvy professional to deliver exceptional user experiences through proactive troubleshooting and system optimization. Enjoy a collaborative environment with cutting-edge tools, growth opportunities, and comprehensive benefits including health insurance, 401(k) matching, and flexible work arrangements. Be the hero who resolves technical challenges and empowers colleagues to achieve their best work.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions with precision
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Document all incidents and solutions using ServiceNow ticketing system
- Train end-users on cybersecurity best practices and software applications
- Collaborate with network team on infrastructure improvements
- Monitor system performance and recommend optimization strategies
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or similar certification required
- Expertise in Microsoft 365 and cloud services (Azure/O365)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written/verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to prioritize tasks in high-pressure situations