Job Description
Join TechSolutions Pro as a Senior Help Desk Support Specialist and elevate your career in one of Florida's most dynamic tech hubs. We're seeking elite professionals to deliver world-class IT support to enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a collaborative environment. If you're passionate about technology and thrive in high-performance settings, this is your moment to shine.
Responsibilities
- Provide Tier 3-4 technical support for complex hardware/software issues
- Lead cross-functional troubleshooting for network, security, and cloud systems
- Develop and maintain automation scripts for recurring support tasks
- Train junior technicians on advanced diagnostic methodologies
- Document all procedures and create knowledge base articles
- Collaborate with vendors to resolve escalated technical challenges
Qualifications
- 5+ years of enterprise-level help desk support experience
- Expert proficiency in Windows Server, Active Directory, and Azure
- CompTIA Security+ or equivalent certification required
- Advanced scripting skills (PowerShell/Bash)
- Experience with ITIL/ITSM frameworks
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills