Job Description
Join our award-winning IT team at TechSolutions Inc. and elevate your career with one of Kansas City's most competitive help desk roles! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to 500+ employees across our dynamic organization. Enjoy comprehensive benefits, flexible work arrangements, and a culture that invests in your growth. This high-paying opportunity combines cutting-edge technology with impactful problem-solving in a collaborative environment.
Responsibilities
- Deliver Tier 2-3 technical support for complex hardware/software issues across Windows/macOS environments
- Manage and resolve IT service tickets using ServiceNow with 95% first-contact resolution rate
- Deploy and configure enterprise applications including Microsoft 365 and Cisco collaboration tools
- Lead cross-functional projects for IT infrastructure upgrades and system migrations
- Develop and maintain knowledge base articles to enhance team efficiency
- Mentor junior support staff and conduct quarterly training sessions
- Implement proactive monitoring systems to prevent recurring technical incidents
Qualifications
- 5+ years of enterprise-level help desk experience with advanced troubleshooting skills
- Expertise in Active Directory, SCCM, and enterprise networking fundamentals
- CompTIA Security+ or equivalent certification required
- Proven experience with ITIL/ITSM frameworks and ticket management systems
- Strong analytical abilities for root cause analysis of complex technical issues
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Bachelor's degree in IT or related field preferred