Job Description
Join our elite IT support team as a Senior Help Desk Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional user support while advancing their career in a dynamic environment. Enjoy premium compensation, comprehensive benefits, and opportunities for skill growth in a company that values innovation and employee development.
Why Join Us?
- Competitive salary with performance-based bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with 6% company match
- Professional development stipend
- Hybrid work schedule (3 days remote)
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across multiple locations
- Diagnose and resolve complex hardware/software issues (Windows 11, macOS, Office 365)
- Manage Active Directory, Azure AD, and enterprise security protocols
- Lead incident response for critical outages using ServiceNow
- Develop and maintain IT knowledge base articles
- Train junior support staff on advanced troubleshooting techniques
- Collaborate with network and security teams on infrastructure projects
Qualifications
- 3+ years of enterprise-level help desk experience
- Expert-level knowledge of Windows Server 2019+ and Active Directory
- CompTIA Security+ or equivalent certification required
- Experience with SCCM, Intune, and endpoint management tools
- Strong scripting abilities (PowerShell/Bash preferred)
- ITIL v4 certification or equivalent process knowledge
- Ability to work flexible hours during system deployments