Job Description
Join our award-winning IT team as a Senior Help Desk Specialist and elevate your career in Buffalo's growing tech hub. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth in a dynamic environment. As a key member of our support infrastructure, you'll empower employees with cutting-edge solutions while enjoying work-life balance in Western New York.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across multiple locations
- Diagnose and resolve complex hardware, software, and network issues
- Implement and maintain IT security protocols including endpoint protection
- Document all incidents, resolutions, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train users on new technologies and system upgrades
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows 10/11, Active Directory, and Azure AD
- Proficient in ServiceNow, Jira, or similar ticketing systems
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with VoIP systems and unified communications
- Excellent troubleshooting skills and customer service aptitude