Job Description
Join our dynamic IT team as a Senior Help Desk Specialist in the heart of Atlanta! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Professional development stipend
- Hybrid work schedule (3 days remote/2 days office)
- Modern downtown Atlanta office with skyline views
Responsibilities
- Diagnose and resolve Tier 2-3 hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, group policies, and system permissions
- Deploy and configure Microsoft 365 solutions (Teams, Intune, Exchange Online)
- Coordinate with network/security teams on escalated incidents
- Create and maintain technical documentation and SOPs
- Train end-users on new IT systems and security protocols
- Monitor ticket queues with ServiceNow and prioritize critical incidents
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and remote access tools
- Experience with Service Desk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for VPN/VPN connectivity issues
- Excellent verbal/written communication abilities
- Ability to work rotating on-call shifts (1 week/month)
- Bachelor's degree in IT or related field preferred