Job Description
Join our elite IT support team at TechCorp Solutions and elevate your career in one of America's fastest-growing tech hubs. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients while enjoying competitive compensation and comprehensive benefits. This high-impact role combines cutting-edge technology with client-facing excellence in our state-of-the-art Columbus headquarters.
As a cornerstone of our digital transformation initiatives, you'll work with industry-leading tools and collaborate with top-tier professionals. We offer unmatched growth opportunities, including certification reimbursements and a clear path to senior IT roles. Enjoy our modern workspace with flexible schedules, wellness programs, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues including network connectivity, cloud applications, and security protocols
- Lead incident resolution for high-priority client escalations with SLA-driven response times
- Develop and maintain comprehensive knowledge base articles and SOP documentation
- Train junior support staff on advanced troubleshooting methodologies and customer service excellence
- Collaborate with network and security teams on proactive system monitoring and vulnerability management
- Implement automation scripts for recurring ticket resolution and performance optimization
Qualifications
- 5+ years of enterprise-level IT support experience with 2+ years in senior/lead roles
- Expert-level certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ServiceNow, Jira, or enterprise ticketing systems
- Advanced knowledge of Active Directory, Azure AD, and endpoint management solutions
- Exceptional customer service skills with experience managing executive-level stakeholders
- Strong scripting abilities (PowerShell/Bash) for automation and task optimization
- Ability to work flexible hours including occasional on-call rotations