Job Description
Join TechNova Solutions' elite IT support team in the heart of Manhattan! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients. This high-impact role combines cutting-edge technology with premium compensation in New York's vibrant tech scene. Enjoy hybrid work arrangements, comprehensive benefits, and career advancement opportunities in a company that values innovation and employee growth.
Responsibilities
- Provide Tier 2/3 technical support for 500+ enterprise users across Windows/macOS environments
- Resolve complex hardware/software issues including network connectivity, security protocols, and cloud applications
- Implement and maintain IT infrastructure including Active Directory, VPNs, and endpoint security systems
- Document technical procedures and create knowledge base articles for internal teams
- Collaborate with vendors to resolve escalated hardware/software incidents
- Train junior staff on troubleshooting methodologies and service desk best practices
Qualifications
- 5+ years of enterprise-level IT support experience in high-volume environments
- Expertise in Windows 10/11, macOS, and virtualization technologies (VMware/Hyper-V)
- CompTIA Network+ or equivalent enterprise networking certification required
- Advanced knowledge of Active Directory, Office 365, and cloud service integration
- Proven experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent written/verbal communication skills with ability to translate technical concepts
- Ability to work flexible hours including occasional on-call rotations