Job Description
Join our elite IT support team in sunny Tucson, AZ! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you're passionate about problem-solving and customer excellence, apply today!
Responsibilities
- Provide Tier 2/3 technical support for complex hardware/software issues
- Manage ticket queues with SLA adherence and resolution metrics
- Deploy and configure enterprise systems (Windows, macOS, Active Directory)
- Train junior staff on troubleshooting methodologies
- Document knowledge base articles and SOPs
- Collaborate with network/server teams on cross-functional projects
Qualifications
- 5+ years in enterprise help desk support
- CompTIA Security+ and Network+ certifications
- Expertise in SCCM, Intune, and remote desktop tools
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA or equivalent network certification
- Excellent communication and customer service skills