Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in sunny Corpus Christi, TX! We're seeking a tech-savvy professional to deliver premium support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment at our state-of-the-art facility overlooking the Gulf Coast.
Why Apply?
- Industry-leading salary + performance bonuses
- 100% health/dental/vision coverage
- Flexible remote work options
- $5k annual professional development stipend
- On-site gym and wellness programs
Responsibilities
- Resolve complex technical issues across Windows/macOS environments
- Manage enterprise ticketing systems with 95% SLA adherence
- Deploy and configure cloud infrastructure (Azure/AWS)
- Lead cybersecurity awareness training for 500+ users
- Optimize IT asset lifecycle management
- Document knowledge base articles and SOPs
- Mentor junior support staff
Qualifications
- 5+ years enterprise-level help desk experience
- CompTIA Security+/ITIL v4 certification required
- Expertise in Active Directory and SCCM
- Advanced network troubleshooting skills
- Experience with ServiceNow/Jira
- Bachelor's in Computer Science or equivalent
- Strong bilingual (English/Spanish) communication