Job Description
Join our award-winning IT team as a Remote IT Support Trainee! TechSolutions Inc. is seeking passionate tech enthusiasts to kickstart their careers in Buffalo's growing tech hub. Enjoy 100% remote flexibility while receiving world-class training in cybersecurity, cloud infrastructure, and enterprise systems. This immersive program combines mentorship from industry experts with hands-on experience supporting Fortune 500 clients. Grow your skills in a collaborative environment that values innovation and professional development. Perfect for recent graduates or career changers ready to launch their IT journey!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor IT infrastructure and escalate critical incidents
- Participate in cross-functional IT projects and training modules
- Deliver exceptional customer service via ticketing systems and chat platforms
- Contribute to security best practices and compliance initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk) a plus