Job Description
Join Nevada Tech Solutions as a Remote Help Desk Support Specialist and become the hero of our clients' technical challenges! We're seeking a tech-savvy professional to deliver exceptional remote IT support across Reno and beyond. Enjoy flexible remote work while making a tangible impact in our growing tech community. What you'll love: Competitive salary, comprehensive benefits package, career growth opportunities, and a culture that celebrates innovation and work-life balance. Why join us? We're Reno's fastest-growing tech partner with a 98% client satisfaction rate and a commitment to your professional development through certifications and mentorship programs.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including OS, productivity suites, and network connectivity
- Manage ticketing system (ServiceNow) with SLA adherence and resolution tracking
- Document solutions in knowledge base to improve team efficiency
- Collaborate with senior engineers on complex escalations
- Conduct user training sessions for new software deployments
- Monitor system alerts and proactively address potential outages
Qualifications
- 2+ years of remote help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, VPN)
- Exceptional written and verbal communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk, or similar)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup