Job Description
Join TechSolutions Inc., a leader in innovative IT solutions, as a Remote Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional customer support to our clients nationwide. Enjoy the flexibility of remote work while making a tangible impact in a collaborative environment. Our competitive compensation package includes health benefits, professional development stipends, and a dynamic team culture focused on growth and innovation. Apply today to become part of our mission to revolutionize IT support!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network, security, and system performance problems
- Document support tickets using ITIL-compliant ticketing systems
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on new technologies and best practices
- Monitor system health and proactively address potential issues
- Conduct remote system installations and configuration updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of remote help desk support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong customer service skills with conflict resolution expertise
- CompTIA A+ or similar technical certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work independently with excellent time management
- Must have reliable home office setup with high-speed internet