Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee in Laredo, TX! This entry-level position offers comprehensive training and growth opportunities in a supportive environment. Perfect for recent graduates or career changers passionate about technology. Enjoy flexible remote work options while building your expertise in network administration, system troubleshooting, and cybersecurity fundamentals. Our collaborative culture values innovation and continuous learning, providing you with mentorship and hands-on experience to accelerate your IT career.
Responsibilities
- Provide remote technical support to end-users via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service logs
- Assist with network monitoring and security protocols
- Collaborate with senior technicians on complex issues
- Participate in ongoing training programs and skill development
- Support system upgrades and maintenance tasks
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Self-motivated with excellent time management
- Comfortable working independently and remotely
- Valid driver's license and reliable transportation
- Passion for technology and customer service