Job Description
Join our innovative team as a Remote Help Desk Support Specialist in Seattle! We're seeking tech-savvy professionals to deliver exceptional customer support to our growing client base. Enjoy flexible remote work while making a tangible impact in a collaborative environment. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Seattle's tech scene.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Manage ticketing systems with SLA adherence and documentation best practices
- Collaborate with Tier 3 engineers for complex escalations
- Train users on new systems and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or customer support experience
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for hardware/network issues
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication abilities
- Experience with Zendesk, Jira, or similar ticketing systems
- Ability to work independently in a remote setting