Job Description
Join TechSolutions Inc., a leading IT innovator in Milwaukee, as a Remote Help Desk Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer support while embracing our remote-first culture. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements—all while making a tangible impact on our clients' digital experiences.
Responsibilities
- Resolve technical issues via phone, email, and chat for diverse clients
- Diagnose hardware/software problems including OS, networking, and cloud services
- Create and maintain detailed technical documentation
- Collaborate with Tier 2 engineers on complex escalations
- Implement IT security protocols and best practices
- Train end-users on new technologies and processes
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows/macOS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in remote environment