Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing client base. This full-time remote position offers the flexibility to work from anywhere while contributing to our innovative IT solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document all support cases using ITSM software (ServiceNow/Jira)
- Train end-users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor and maintain IT assets across distributed workstations
- Contribute to knowledge base creation and maintenance
Qualifications
- 2+ years of experience in help desk or IT support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network fundamentals
- Excellent written/verbal communication abilities
- Experience with remote support tools (TeamViewer/AnyConnect)
- Bachelor's degree in IT or related field preferred