Job Description
Join TechSolutions Inc., a cutting-edge IT services leader, as a Remote Help Desk Support Specialist based in St. Louis! We're seeking a tech-savvy professional to deliver exceptional customer support to our growing client base. Enjoy flexible remote work with optional in-office collaboration in our St. Louis hub, comprehensive benefits package, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Collaborate with Tier 3 engineers for complex escalations
- Conduct remote system configurations and software installations
- Train users on IT best practices and security protocols
- Monitor system performance and proactively address issues
Qualifications
- 2+ years in IT help desk or technical support role
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Experience with remote support tools (TeamViewer/AnyConnect)
- Ability to work independently with minimal supervision
- St. Louis residency preferred for occasional on-site needs