Job Description
Join Nevada Tech Solutions as a Remote Help Desk Support Specialist and become the hero of our clients' technical challenges. We're a cutting-edge IT services provider headquartered in Henderson, NV, seeking passionate tech enthusiasts to deliver exceptional remote support. Enjoy flexible work arrangements while troubleshooting complex issues, implementing solutions, and driving innovation. Our collaborative culture offers growth opportunities, competitive benefits, and the chance to make a tangible impact. If you thrive in dynamic environments and possess stellar problem-solving skills, apply today to join our award-winning team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document tickets accurately in ServiceNow and maintain detailed knowledge base entries
- Provide Tier 2 support for Microsoft 365, VPN, and cloud infrastructure
- Collaborate with network engineers on complex system outages
- Conduct user training sessions on cybersecurity best practices
- Monitor system health and proactively address potential bottlenecks
- Maintain 99.5% customer satisfaction score through empathetic communication
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, SCCM, and Intune management
- Proficient with remote tools like TeamViewer and Bomgar
- Experience with ticketing systems (ServiceNow preferred)
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication abilities
- Must reside within 50 miles of Henderson, NV