Job Description
Join TechFlow Solutions as a Remote Help Desk Specialist and become the hero of our clients' tech challenges! We're seeking a customer-focused professional to deliver exceptional remote IT support from the comfort of your home. Enjoy flexible work arrangements while making a tangible impact in San Antonio's growing tech sector. Our collaborative team values innovation and professional growth, offering comprehensive training and advancement opportunities. If you're passionate about problem-solving and eager to join a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1/2 remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions in ticketing systems (ServiceNow/Jira) with detailed resolution notes
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Train end-users on new technologies and security best practices
- Monitor service level agreements (SLAs) and maintain high customer satisfaction scores
Qualifications
- 2+ years of remote help desk or IT support experience
- Proficiency with Windows OS, Active Directory, and cloud services (O365, Azure)
- CompTIA A+ or equivalent certification preferred
- Exceptional troubleshooting skills with networking fundamentals
- Strong written/verbal communication and empathy for end-user challenges
- Experience with ticketing systems and remote management tools
- Ability to work independently with minimal supervision