Job Description
Join TechFlow Solutions' award-winning support team! We're seeking a passionate Remote Help Desk Specialist to deliver exceptional technical assistance to our clients across San Antonio and beyond. Enjoy flexible remote work while making tangible impact in a collaborative, growth-oriented environment.
Why TechFlow Solutions? We pride ourselves on cutting-edge technology, competitive benefits, and a culture that champions innovation and work-life balance. Your expertise will directly shape our client success stories.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases thoroughly in ServiceNow and maintain knowledge base articles
- Collaborate with Level 2 engineers and vendors for complex issue escalation
- Train end-users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to IT infrastructure improvement projects
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Office 365
- CompTIA A+/Network+ certification or equivalent
- Experience with remote support tools (TeamViewer, AnyConnect)
- Strong troubleshooting methodology and customer service skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication abilities
- Relevant associate degree or equivalent technical training