Job Description
Join our innovative team as a Remote-Friendly Help Desk Specialist in Milwaukee, WI! We're seeking a tech-savvy professional to deliver exceptional remote IT support while collaborating with our downtown Milwaukee team. Enjoy flexible work arrangements with occasional in-person collaboration at our state-of-the-art facility. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Manage service tickets using JIRA and maintain detailed documentation
- Train users on security protocols and best practices
- Collaborate with cross-functional teams on system improvements
- Monitor system performance and report critical incidents
- Support on-site hardware installations as needed
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows/Mac OS and enterprise software suites
- Strong knowledge of networking fundamentals and security protocols
- Excellent communication and problem-solving abilities
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional on-site visits