Job Description
Join our award-winning IT support team as a Remote Help Desk Specialist and become the hero of our Columbus-based organization! We're seeking tech-savvy professionals to deliver exceptional virtual support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, inclusive environment. 100% remote-friendly position with competitive compensation and career growth opportunities in Ohio's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems across Windows/macOS environments
- Document all interactions and solutions in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk/IT support experience with remote support tools
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, VPN, and cloud platforms (O365/AWS)
- Exceptional communication and troubleshooting skills
- Ability to work independently with minimal supervision
- Valid Ohio driver's license (occasional on-site support required)