Job Description
Join our dynamic team as a Remote Help Desk Specialist and become the backbone of our IT operations! At TechSolutions Inc., we empower professionals with cutting-edge remote work opportunities while serving Charlotte's thriving tech community. Enjoy flexible hours, comprehensive benefits, and a collaborative culture where your problem-solving skills shine. If you're passionate about delivering exceptional technical support and want to advance your career in a remote-friendly environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage ticketing systems with SLA adherence and proactive follow-ups
- Provide Tier 1/2 support for Windows/macOS environments and cloud applications
- Create detailed documentation for troubleshooting procedures and knowledge base
- Collaborate with cross-functional teams on security protocols and system updates
- Train users on best practices for cybersecurity and digital tools
- Monitor system health and escalate complex technical challenges
Qualifications
- 2+ years of remote IT support or help desk experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and cloud platforms (Office 365, G-Suite)
- Strong diagnostic skills for network connectivity and application issues
- Exceptional communication abilities with non-technical stakeholders
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Ability to work independently in a remote setting
- Relevant degree or equivalent technical training