Job Description
Join our dynamic IT support team as a Remote Help Desk Specialist and become the hero behind seamless technology experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to our Pittsburgh-based clients. Enjoy flexible work arrangements while making tangible impact in a collaborative, growth-oriented environment. What you'll love: Competitive compensation, comprehensive benefits package, cutting-edge tech stack, and clear career advancement paths. Apply today to join Pittsburgh's premier remote-friendly tech employer!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory operations
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network engineers on complex infrastructure issues
- Conduct virtual onboarding for new employees
- Monitor system alerts and proactively address potential disruptions
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for Windows/macOS and Microsoft 365
- Excellent written/verbal communication abilities
- Experience with ITSM platforms (ServiceNow preferred)
- Ability to work independently in a remote setting
- Basic networking knowledge (TCP/IP, DNS, DHCP)