Job Description
Join our dynamic IT support team as a Remote Help Desk Specialist in sunny San Antonio! We're seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy flexible remote work while making a tangible impact in a collaborative, innovative environment.
Why Choose Us?
- Competitive salary + performance bonuses
- 100% remote work with flexible hours
- Comprehensive health benefits & 401(k)
- Professional development stipend
- Modern tech equipment provided
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage service tickets in Jira with SLA adherence
- Provide onboarding support for new employees
- Document troubleshooting procedures in knowledge base
- Collaborate with network/infrastructure teams on complex issues
- Conduct quarterly IT security awareness training
- Monitor system health using SolarWinds & Nagios
Qualifications
- 3+ years of IT help desk experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11 & macOS environments
- Experience with ServiceNow or Jira ticketing systems
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Basic knowledge of Active Directory & VPN technologies
- Relevant associate's degree or equivalent experience