Job Description
Join our dynamic team as a Remote Help Desk Specialist in Anaheim, CA! We're seeking a tech-savvy professional to deliver exceptional remote IT support to employees nationwide. Enjoy flexible remote work while solving complex technical challenges and ensuring seamless digital operations. This role combines your problem-solving skills with a passion for customer service, all within a supportive, innovative environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage service tickets using ITSM tools (e.g., Jira, ServiceNow) with SLA adherence
- Document solutions and create knowledge base articles for recurring issues
- Collaborate with cross-functional teams on IT infrastructure projects
- Train employees on digital tools and security best practices
- Monitor system alerts and proactively address potential disruptions
Qualifications
- 3+ years of remote IT help desk support experience
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows 10/11, macOS, and Office 365
- Strong troubleshooting skills for VPN, cloud services, and endpoint security
- Exceptional written/verbal communication with customer-first mindset
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision