Job Description
Join our innovative remote-first team as a Help Desk Specialist and become the hero of our users' technical challenges! We're seeking a tech-savvy professional to deliver exceptional support to clients across Albuquerque and beyond. Enjoy the flexibility of remote work while making a real impact in a collaborative, growth-oriented environment. TechFlow Solutions offers competitive benefits, continuous learning opportunities, and a culture that values work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Manage service tickets using Jira with SLA adherence and proactive communication
- Document solutions in knowledge base for team-wide knowledge sharing
- Train users on security protocols and best practices for data protection
- Collaborate with Tier 2 engineers for complex escalations
- Monitor system health and report performance anomalies
- Contribute to IT process improvements and automation initiatives
Qualifications
- 2+ years in IT help desk or technical support role
- Proficiency in Windows/macOS and cloud platforms (Office 365, G Suite)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ certification preferred
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving with analytical mindset
- Customer-focused approach with patience and empathy