Job Description
Join our innovative team as a Remote Help Desk Specialist in Anaheim! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in a dynamic environment. Why join us? Competitive compensation, cutting-edge tools, and career growth opportunities in the heart of Southern California's tech scene. What you'll do: Troubleshoot hardware/software issues, resolve user inquiries, and maintain system security. What we offer: Health benefits, 401(k) matching, and monthly tech stipend. Ready to elevate your career? Apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (Zendesk/Jira) with SLA adherence
- Document resolutions in knowledge base and update SOPs
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory and Office 365
- Strong analytical and troubleshooting skills
- Excellent written/verbal communication abilities
- Experience with remote support tools (TeamViewer/AnyDesk)
- Ability to work independently in a remote setting
- Basic networking knowledge (TCP/IP, DNS, DHCP)