Job Description
Join TechSolutions Inc. as a Remote-Friendly Help Desk Support Specialist and become the frontline hero of our IT infrastructure! We're seeking a customer-obsessed professional to deliver exceptional technical support to our Pittsburgh-based team while enjoying the flexibility of remote work. You'll troubleshoot hardware/software issues, optimize system performance, and drive user satisfaction—all while advancing your career in a dynamic tech environment. Our collaborative culture offers growth opportunities, competitive benefits, and the chance to impact 500+ daily users. Ready to solve problems and delight users? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote desktop support via TeamViewer/Zoom for 500+ employees
- Manage ticket lifecycle in ServiceNow (SLA adherence: <4hr response)
- Deploy and configure network printers/scanners across 15+ sites
- Document SOPs in Confluence for recurring issues (avg. 3/month)
- Collaborate with Tier-2 engineers on complex network/AD incidents
- Conduct quarterly user training on cybersecurity best practices
- Monitor system health via Nagios alerts (24/7 on-call rotation)
Qualifications
- 3+ years in enterprise-level help desk support
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, Office 365, and VPN troubleshooting
- Experience with Service Desk software (Jira/Zendesk preferred)
- Strong analytical skills for root-cause analysis
- Excellent communication (written/verbal) and conflict resolution
- Ability to work independently with minimal supervision
- Pittsburgh residency or willingness to relocate preferred